Professional IT 2017-11-19T04:37:24+00:00

Professional Services

Managed Services and Professional Infrastructure Maintenance

Managed Service Provider

Affordable Maintenance

Managed Service Plans (MSPs) allow for systems and networks to recieve to the benefits of attention and maintenance without the high cost of maintaining fully employed staff.

This allows businesses to scale their IT support needs with the business, keep costs down, and still employ ongoing care to critical site infastructure.

In-House IT

An Expensive Choice

In-House IT remains popular in large enterprise environments whose service needs are incessant due to the scale and complexity of their staff and infrastructure.

The cost of maintaining such a service roster competes with budgets for other necessities such as R&D and marketing, and this is why corporations with In-House IT often still supplement their IT needs with Managed Service Provider contracts.

Planned Maintenance

Head Off Problems Before They Start

Planned Maintenance attempts to head off system failures and security breaches with a regime of scheduled inspections, reports, and upgrades.

This model spreads repair and upgrade costs over a greater period of time and also attempts to actively prevent issues a reactive repair model cannot, such as confidential information being stolen or a device failure that results in permanent data loss.

Deferred Maintenance

Wait for The Unknown

Also known as the Break/Fix model, this approaches attempts to save on recurring maintenance costs by only resolves systems failures as they happen.

Although this model does save on individualized repair costs, it fails to account for additional downtime and lost business for repair delays, unexpected part replacements, security breaches or catastrophic data loss.

Active Monitoring

Real-Time Alerts and Log Audits

TPC staff recieve real-time alerts of anomalous client system behaviour, such as excessive failed login attempts, windows update roll-backs, or antivirus scan positives. This enables us to responsively address faults before they have a chance to become overwhelming.

Additionally, TPC staff review client stations on a weekly basis, verifying systems that are not generating critical faults do not have unaddressed ongoing issues.

Scheduled Reports

Monthly System Performance Reviews

Every month clients recieve an activity report detailing major faults and changes to existing system infrastructure. The information is carefully organized to present as much relevent information as possible without overwhelming the reader.

The client decides the recipient(s) of these reports and we work with them in determining the report’s content.